Last updated: August 15, 2026
Contact support@rawkology.com before sending an item back. Returns sent without authorization, or sent to our United States business address, may not reach the correct return facility. Support issues the designated return address once a return is approved.
Return window
Request a return within 30 calendar days after carrier-confirmed delivery. The window begins on delivery, not on the purchase date.
Eligibility
The item must be unworn, unused and returned with its original packaging, accessories and tags. Earrings or other hygiene-sensitive items that have been worn, customized items, and final-sale items clearly identified before checkout are not eligible unless they arrived damaged, defective or incorrect.
How to return
- Email support@rawkology.com with the order number, item and reason.
- Wait for eligibility confirmation and the designated return address.
- Pack the item securely and use a trackable service.
- Send the tracking number to support.
Where returns are sent
Authorized returns are sent to our return facility in Hong Kong. A return is therefore an international shipment, and on a change-of-mind return the customer pays that postage. International return postage from the United States commonly costs more than domestic postage and, on a lower-priced item, can approach or exceed the value of the item itself. Please weigh this before ordering. Do not send a return to our United States business address in Colorado Springs, CO — it is not a returns facility and a parcel sent there will not be processed. Support confirms the exact return address in writing when a return is approved.
Return shipping and fees
For a preference-based return, the customer pays return shipping, including the international postage described above. If the item arrived damaged, defective, materially not as described or incorrect, Rawkology provides or reimburses reasonable return shipping after review. We do not charge a restocking fee.
Refund timing
Approved refunds are issued to the original payment method within 5–10 business days after the return is received and inspected. A bank or payment provider may need additional time to post the credit. Original expedited-shipping fees, if any, are not refundable on a preference-based return.
Cancellations and unavailable source items
A cancellation request is honored if fulfilment has not started. If the disclosed source item becomes unavailable before fulfilment, Rawkology cancels it and issues a full refund.