Last updated: August 29, 2026
We are here to help with product questions, sizing, order support and anything else about shopping at Rawkology. Whether you are deciding on a piece or following up on an order already placed, you will reach the same small support team.
Customer support
Email: support@rawkology.com
Phone: +1 (571) 243-4878
Support hours
Monday to Friday, 9:00 AM – 5:00 PM Mountain Time (excluding U.S. federal holidays).
Email sent outside these hours is answered on the next business day, normally within two business days.
Business address
Rawkology
1159 Trek Trail Heights #106
Colorado Springs, CO 80921, United States
This is our registered business and correspondence address. It does not dispatch orders and does not accept returns.
Dispatch warehouse
Rm 04, 2/F, Block B, Profit Industrial Building
1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong
All stock is held here and every order ships from this warehouse by FedEx. Do not send a return here without a return authorization — email support first and we will confirm the correct address.
How we can help
- Questions about materials, dimensions or finish before you order
- Order status, tracking and delivery support
- Returns, refunds and return authorization
- Order changes or cancellations before dispatch
- Product sourcing and authenticity questions
Before you contact us
Include your order number if your message is about an existing order — it lets us answer in one reply instead of three. You can also check an order yourself from the View your order link in your confirmation email, or follow a FedEx tracking number on the order tracking page, with no account needed.
Many common questions about delivery times, customs, returns and payment are already answered on our FAQ, shipping and returns pages.
Please do not send payment-card details by email or through the form.