Last updated: August 15, 2026
Is Rawkology a marketplace or brand store?
No. Rawkology is an independent online retailer. We are not Walmart, Amazon, eBay, Etsy or an official store for a named product brand.
Where do products come from?
Some products are sourced to order from a marketplace listing. The product page identifies the marketplace, the seller, the Hong Kong warehouse the order dispatches from and the last availability check.
Where does my order ship from?
Every order ships from our Hong Kong warehouse at Rm 04, 2/F, Block B, Profit Industrial Building, 1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong, carried by FedEx. Items sourced from a marketplace listing are received into that warehouse first, so you get one Rawkology shipment rather than a parcel forwarded by the source seller. Our United States address in Colorado Springs, CO is a business and correspondence address only — it does not dispatch orders or accept returns.
How long does delivery take?
Processing is normally 1–2 business days and estimated transit is 5–10 business days, so about 6–12 business days in total from order to delivery. Standard shipping to the United States is free.
Do I have to deal with customs, or pay anything on delivery?
No to both. FedEx is the carrier and handles the customs formalities — it files the import entry, clears the parcel and delivers it to your door, with no paperwork or phone calls from you. And you pay nothing on delivery: every item here is priced under US$200, far below the United States de minimis threshold of US$800 per shipment, so these shipments clear duty-free. We add no U.S. sales tax either. The total at checkout is the total you pay.
If I change my mind, what does a return cost me?
Returns go to our Hong Kong facility, so a change-of-mind return is an international shipment that you pay for. That postage can approach or exceed the value of a lower-priced item, so it is worth checking sizing and specifications before ordering. If an item arrives damaged, defective, incorrect or materially not as described, Rawkology provides or reimburses the return postage instead. Full terms are in the return policy.
What if the source item is no longer available?
We recheck before fulfilment. If the item is unavailable or materially different, we cancel the affected item and issue a full refund rather than silently substitute it.
How do I track my order?
Open your order confirmation email and select View your order. No account or sign-in is needed. Once the parcel is dispatched the FedEx tracking number is shown on that order page and emailed to you, and you can enter it on our order tracking page to follow the parcel on FedEx.
What is the return window?
Request a return within 30 calendar days after carrier-confirmed delivery. Read the full return policy for condition, exclusions and shipping responsibility.
Are homepage lifestyle photos the exact products sold?
No. The homepage and banner photography is styling imagery, captioned as such beneath the banner. The exact item you receive is shown and described on its own product page.
How do I contact support?
Email support@rawkology.com and we aim to respond within two business days, or call +1 (571) 243-4878 Monday to Friday, 9am–5pm Mountain Time. You can also read what other customers say on Trustpilot.