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Track your order
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Track Your Order

Last updated: August 17, 2026

Check the status of a Rawkology order without signing in. Enter the order number from your confirmation email — or the FedEx tracking number from your dispatch email — together with the billing email address used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the statuses mean

  • Processing: payment is confirmed and we are preparing dispatch. This normally takes 1–2 business days.
  • Completed: the parcel has been dispatched. The FedEx tracking number is shown once the parcel leaves our Hong Kong warehouse.
  • Cancelled or refunded: the order was not fulfilled and the payment has been returned.

Carrier

FedEx is the only carrier Rawkology ships with. Every parcel leaves our Hong Kong warehouse on a FedEx service. The FedEx tracking number appears on this page and in your dispatch email, with a direct link to FedEx tracking. You can look an order up with either the order number or the FedEx tracking number.

Tracking has not updated

Carrier scans can take up to 24 hours to appear after dispatch. If tracking has not moved for five business days, or the parcel is past the estimated delivery window, email support@rawkology.com with your order number and we will chase it with the carrier.

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