FAQ

Frequently asked questions

What ages are your toys for?

Every listing shows a recommended age range right in the title (for example “Ages 3+” or “Ages 8–12”), and you can shop by age from the menu. Sets with small parts are marked for older children — please follow the guidance and supervise play where small parts are present.

How long does delivery take?

We process and pack your order within 1–3 business days, then US delivery takes 7–12 business days — so plan on roughly 8–15 business days in total.

When do I get my tracking number?

Your tracking number is emailed within 3 days of placing the order. Allow 1–2 business days for the first carrier scan to appear.

How much is shipping?

Flat $25 per order anywhere in the US, no matter how many toys you order. Sales tax (10%) is added at checkout.

Do you ship outside the US?

Not at the moment — our checkout currently supports US delivery addresses only.

Can I return a toy?

We accept claims only for defective, damaged or wrong items, reported within 7 days of delivery — just email us with photos and we’ll re-ship a replacement free of charge. After the first 7 days we can’t accept returns, and we don’t accept change-of-mind returns. See our Returns policy for details.

A piece is missing from my building set — what now?

Email us within 7 days of delivery with the set name and which pieces are missing — we’ll re-ship the missing parts or a replacement set.

Are payments secure?

Yes. Checkout is encrypted end-to-end and handled by our payment providers — we never see or store your card details.

How do I reach you?

Email support@rawkology.com — we reply within 1 business day, Monday to Friday.