Last updated: October 13, 2026
Is Rawkology a marketplace or brand store?
No. Rawkology is an independent online retailer. We are not Walmart, Amazon, eBay, Etsy or an official store for a named product brand.
Where do products come from?
Some products are sourced to order from a marketplace listing. The product page identifies the marketplace, the seller, the Hong Kong warehouse the order dispatches from and the last availability check.
Where does my order ship from?
Every order ships from our Hong Kong warehouse at Rm 04, 2/F, Block B, Profit Industrial Building, 1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong. Items sourced from a marketplace listing are received into that warehouse first, so you get one Rawkology shipment rather than a parcel forwarded by the source seller. Our United States address in Colorado Springs, CO is a business and correspondence address only — it does not dispatch orders or accept returns.
How long does delivery take?
Order processing normally takes 1–5 business days. After dispatch, Free Standard Delivery (USPS) is an estimated 15–21 business days and Express FedEx Plus (US$59, FedEx) an estimated 2–5 business days. You choose the option at checkout, and standard delivery to the United States is free.
Is tax added to my order?
Yes. A 10% tax is added at checkout. It appears as its own line, and your order total — items, delivery and tax — is shown in full before you pay.
If I change my mind, what does a return cost me?
Returns go to our Hong Kong facility, so a change-of-mind return is an international shipment that you pay for. That postage can approach or exceed the value of a lower-priced item, so it is worth checking sizing and specifications before ordering. If an item arrives damaged, defective, incorrect or materially not as described, Rawkology provides or reimburses the return postage instead. Full terms are in the return policy.
What if the source item is no longer available?
We recheck before fulfilment. If the item is unavailable or materially different, we cancel the affected item and issue a full refund rather than silently substitute it.
How do I track my order?
Use the order tracking page with your order number and billing email address. No account or sign-in is needed. You can also enter the carrier tracking number instead of the order number. Once the parcel is dispatched the tracking number is shown there and emailed to you.
What is the return window?
Request a return within 30 calendar days after carrier-confirmed delivery. Read the full return policy for condition, exclusions and shipping responsibility.
Are homepage lifestyle photos the exact products sold?
No. The homepage and banner photography is styling imagery, captioned as such beneath the banner. The exact item you receive is shown and described on its own product page.
How do I contact support?
Email support@rawkology.com and we aim to respond within two business days, or call +1 (571) 243-4878 Monday to Friday, 9am–5pm Mountain Time. You can also read what other customers say on Trustpilot.