Last updated: October 2, 2026
Contact support@rawkology.com before sending any item back. Returns sent without written authorization may not be accepted.
Return window
You have the right to request a return within 7 calendar days from the carrier-confirmed delivery date. The return window begins on the day the order is delivered.
Eligible returns
Rawkology only accepts returns when the product arrives defective, damaged, materially incorrect, or not as described. Change-of-mind returns, preference-based returns, and returns for normal buyer remorse are not accepted.
Required unboxing video
A return request must include a continuous, unedited video recorded from the moment the package is opened until the product and the claimed issue are clearly visible. The video must not be cut, paused, stitched, or altered. Without this required unboxing video, Rawkology may deny the return request.
How to request a return
- Email support@rawkology.com within 7 days of delivery.
- Include the order number, product name, a clear description of the defect or issue, photos, and the required continuous unboxing video.
- Wait for written approval and the return instructions before shipping anything back.
Refund timing
Approved refunds are issued to the original payment method within 5 business days after the returned item is received, inspected, and approved. A bank or payment provider may need additional time to post the credit.
Return shipping
If Rawkology confirms that the item is defective, damaged, materially incorrect, or not as described, support will provide the appropriate return instructions. Do not ship an item back until support confirms the return address and approval in writing.