Last updated: August 19, 2026
Rawkology currently accepts delivery addresses in the United States. Every order is dispatched from our Hong Kong warehouse and carried by FedEx. Shipping estimates shown below are the customer-facing terms used by the store.
Cost
Standard shipping to the United States is free. Any different shipping charge must be shown before the customer submits an order.
Processing and transit
- Processing: 1–2 business days after the order is accepted.
- Estimated transit: 5–10 business days after dispatch.
- Estimated total: about 6–12 business days from order to delivery.
Business days exclude weekends and U.S. federal holidays. These are estimates, not guaranteed arrival dates.
Dispatch origin and warehouse
All inventory is held and dispatched from a single warehouse in Hong Kong:
Rm 04, 2/F, Block B, Profit Industrial Building, 1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong
This is the shipping origin for every order, including items sourced to order from a third-party marketplace listing — those items are received into the Hong Kong warehouse first and then shipped to the customer under the Rawkology order. Our registered business and correspondence address remains 1159 Trek Trail Heights #106, Colorado Springs, CO 80921, United States; it is not a dispatch location and returns must not be sent there.
Customs, duties and taxes
Parcels are sent from Hong Kong, so each order is an international shipment. FedEx handles the customs formalities. As the carrier, FedEx files the import entry, clears the parcel through U.S. Customs and delivers it to your door. You do not file paperwork, contact any agency, or collect the parcel from anywhere.
You pay nothing on delivery. Every item in this catalog is priced under US$200, far below the United States de minimis threshold of US$800 per shipment, so shipments in this price range clear duty-free. Rawkology also adds no U.S. state or local sales tax. The total shown at checkout is the total you pay — there is no second bill, no broker fee and no charge at the door.
Availability check
Source availability is rechecked before fulfilment. If the product is unavailable or materially different, Rawkology cancels and refunds the affected item rather than substituting it without consent.
Carrier
FedEx is the only carrier Rawkology ships with. Every parcel leaves the Hong Kong warehouse on a FedEx service, and the FedEx tracking number is shown on the order tracking page and in your dispatch email with a direct link to FedEx tracking. Rawkology does not charge a separate carrier surcharge; standard shipping to the United States is free.
Tracking and delays
Tracking is emailed once the parcel is handed to FedEx, and can also be checked at any time on the order tracking page using your order number or FedEx tracking number together with your billing email address — no account required. Because the parcel crosses an international border, FedEx tracking can sit on a customs-clearance scan for a day or two before moving again. That is a normal part of the FedEx service and needs nothing from you. Contact support@rawkology.com if tracking has not updated for five business days or the package is beyond the estimated window.
Address changes
Send a correction immediately. An address cannot be changed after fulfilment begins, and reshipping caused by an incorrect customer address may require an additional charge disclosed before reshipment.