Buying jewellery that ships internationally raises two fair questions: how long will it take, and what will it cost me in total. This guide answers both, step by step, using the same numbers that appear on our shipping page and at checkout.
The short version
- Every order ships from our warehouse in Kwai Chung, Hong Kong, to addresses in the United States.
- You choose the delivery option at checkout: Free Standard Delivery by USPS, with no minimum spend, or Express FedEx Plus for US$59.
- Order processing normally takes 1–5 business days. After dispatch, standard delivery is an estimated 15–21 business days and express an estimated 2–5 business days.
- A 10% tax is added at checkout. Your order total, including delivery and tax, is shown in full before you pay.
- You have 30 days from the delivery scan to start a return.
Step by step, what happens
Day 0 — you order
You get an order confirmation by email immediately. This is a confirmation of receipt, not of dispatch — the parcel has not moved yet.
Processing — 1–5 business days
The item is picked in Hong Kong, checked against the listing, and packed. We also recheck availability at this stage. If the piece turns out to be unavailable or materially different from what was listed, we cancel and refund that item rather than substituting something else without asking you. Business days here exclude weekends and holidays.
Dispatch — you get a tracking number
When the parcel is handed to the carrier, you receive a dispatch email containing the tracking number and a direct link. The same number works on our order tracking page, where you can look up an order with either the order number or the tracking number plus your billing email. No account and no password required.
In transit
The parcel leaves Hong Kong, arrives at a US gateway, clears customs, and moves on for the final leg to your address. With Free Standard Delivery (USPS) that journey is an estimated 15–21 business days from dispatch; with Express FedEx Plus it is an estimated 2–5 business days.
One thing worth knowing in advance: tracking often sits still on a customs scan for a day or two. This is normal and it needs nothing from you. It is the single most common reason customers write to us, and in almost every case the parcel starts moving again on its own.
Delivery
The carrier delivers to your address like any domestic parcel.
What you pay, and when
Unexpected costs are what worry people most about international orders, so here is exactly what appears on the bill.
The items. Prices are in U.S. dollars, as shown on each product page.
Delivery. Free Standard Delivery costs nothing and has no minimum spend. Express FedEx Plus is US$59.
Tax. A 10% tax is added at checkout and appears as its own line.
Those three are added up into the order total you see before you pay, and that total is what Rawkology charges. If anything about a charge on your order is unclear, email us before or after ordering and a person will go through it with you.
Why Hong Kong, and why we say so
Plenty of stores selling at our prices ship from Asia and do not mention it. We would rather put it on the homepage, in the footer, on every relevant policy page and in this guide, for a simple reason: a customer who knows a parcel is coming from Hong Kong is not surprised by the standard delivery estimate or by a customs scan in the tracking history. A customer who was told “ships from the USA” is, and reasonably so.
Our registered business and correspondence address is in Colorado Springs, Colorado. It is an office address, not a warehouse, and returns must never be sent there — we issue a return address when a return is approved.
If something goes wrong
- Tracking has not updated for five business days, or the parcel is past the estimated window — email us and we will open it with the carrier.
- Wrong address. Tell us immediately. Once fulfilment has begun the address cannot be changed, and a reshipment caused by an incorrect address may carry a charge, which we would disclose to you before doing anything.
- Item damaged or not as described. Photograph it and email us within the 30-day window.
Everything above is set out formally on the shipping and delivery and returns and refunds pages. A person answers support@rawkology.com Monday to Friday, 9am–5pm Mountain Time, and you can also reach us on +1 (571) 243-4878.
