Returns & Refunds

Returns & Refunds

Our policy is short and honest: we accept claims only for items that arrive defective, damaged or wrong — reported within 7 days of delivery. When a claim is approved, we re-ship a replacement to you free of charge. After the first 7 days, we cannot accept returns or refunds for any reason.

Covered — within 7 days of delivery

• Item arrived damaged or broken.
• Item is defective or does not work as intended.
• You received the wrong item.

For any approved claim above, we send you a brand-new replacement (re-ship) at no extra cost — you won’t pay again, and you usually won’t need to ship the faulty item back unless we specifically ask.

Not covered

• Anything reported after the first 7 days — once 7 days have passed since delivery, we can no longer accept a return, replacement or refund.
• Change of mind, ordered by mistake, or “it looks different than I expected”.
• Normal wear and tear, or damage that happens after delivery.
• Blind-box items based on which design was inside — that is the nature of a blind box.

How to make a claim

1. Email support@rawkology.com within 7 days of delivery.
2. Include your order number and clear photos of the item and packaging.
3. We review every claim within 1–2 business days and reply with the next steps.
4. Once approved, we re-ship a replacement right away. (If the exact item is out of stock, we’ll offer a suitable alternative or a refund of the item price.)

Timeframe reminder

Orders are processed in 1–3 business days and delivered in 7–12 business days. The 7-day claim window starts on the day your parcel is delivered.